Fix problem when configure RAISECOM ISCOM HT803G-W-05 to use True DDNS with CCTV

Check IP Address and Port of CCTV to forward Port at Router

  1. Check the setting at DVR that used to record video from all cameras in house (ex. Watashi CCTV)
    • Type IP Address of DVR at Browser,  for example: 192.168.1.108 then press Enter, it’ll lead to Login page
      Enter Username and password of DVR then press Log in (in case don’t know IP Address, Username and password of DVR, ask the technician who installs DVR)
  2. Check IP Address, go to Setting > Network > TCP/IP , IP Address of DVR : 192.168.1.108
  3. Check Port, go to Setting > Network > Connection, mostly used Port :
    • TCP Port : 37777 (Port to view camera via Application on Smart Phone)
    • HTTP Port : 81 (Port to view camera via Web Browser)

Access True DDNS web to set up

  1. Type https://trueddns.com/login at Browser  then press Enter > Login by using registered Username and password then press Login
  2. Select Service management
    • Pairing Port to align with DVR
    • Port 11000 : set TCP name to be the same as TCP Port of DVR, click turn ON behind button
    • Port 11001 : set HTTP name to be the same as HTTP Port of DVR, click turn ON behind button
    • When finished, press Confirm
  3. ​Input Port numbers received from TrueDDNS to replace old Port numbers of DVR and then press Save 

Set up Port Forwarding at Router

  1. Type 192.168.1.1 > User Name = superadmin , Password = q!w@e#
  2.  Go to Apply > Advanced NAT Configuration > choose NAT-Visual Server Settings > Add
  3. Set up as follows:
    • Select Custom Server
    • A custom visual server name: enter name e.g. CCTV
    • External initial port: enter Port numbers received from TrueDDNS e.g. 11000 and 11001
    • Protocol: TCP/UDP
    • Server IP Address: enter IP Address of device to forward e.g. 192.168.1.108
    • Server Port: enter Port to forward e.g. 11000 and 11001
    • press Save /Apply
  4. After Apply, there'll be information shown in a table

Close DDNS setting at Router

  1. Apply > DDNS Config
  2. Remove a check mark at Select Add or remove to configure dynamic DNS 
  3. A Popup will appear, press OK
  4. Information will disappear

Close DDNS setting at DVR

  1. Go to Setting > DDNS
  2. Remove a check mark
  3. Press Save 

Test the usage via Mobile Internet or Internet that is different from at home

  1. Test CCTV App on Smart Phone by entering Domain name and Port numbers from TrueDDNS
    > If the setting is correct, you’ll see pictures from camera
  2. Test the usage via Web by entering Domain name followed by :Port numbers from TrueDDNS e.g. eddie555.trueddns.com:11001 
    > If the setting is correct, you can access CCTV Web page